Microsoft Dynamics® for customer relationship management empowers your employees to boost sales, satisfaction, and service with automated CRM that's easy to use, customize, and maintain.

Whether you run a small, growing business or a large organization with a high number of customers and large sales and marketing teams-you can use Microsoft Dynamics® to help you manage relationships even better.



The Microsoft Dynamics® suite of CRM—related solutions includes:

Microsoft Dynamics® CRM
Microsoft Office Outlook 2003 with Business Contact Manager

The CRM solutions and capabilities within Microsoft Dynamics® connect closely to other Microsoft technologies that you may already use. This brings together data, helping your sales people to answer customer questions without making the customer wait.

When your employees use the CRM functionalities of Microsoft Dynamics®, they work within a familiar Microsoft software environment. This helps reduce distractions of having to learn and work with disparate software tools.

When it comes to customer relationship management (CRM), communication is key. The ideal CRM solution should streamline the way your people communicate with clients and collaborate with each other. The more comfortable they are with the tools, the more effective they will be at their jobs. And what’s more comfortable than a look and feel you already know?

And with Microsoft Dynamics CRM's powerful capabilities, like workflow automation and analytics, you can let your sales, marketing, and service staff easily share information and routine tasks to provide a seamless customer experience.

Empower every employee to boost sales, satisfaction, and service with automated CRM software solutions that your people can actually use. Microsoft Dynamics CRM works like and with familiar Microsoft products which means less of a learning curve for your people, so they can get up and running quickly and focus on what’s most important—your customers.