Microsoft Dynamics CRM 4.0 is a data-centric application. The system stores information it tracks in a central repository known as a database. This database resides on a central computer called a server. Computerized clients such as the web client or the Microsoft Dynamics CRM client for Outlook allow users, such as yourself, to access the database and interact with this data.
Microsoft Dynamics CRM 4.0 enables you and co-workers to perform all the important sales, service and marketing functions, without having to understand the technical details of the system. However, understanding a few key concepts will make your experience richer and help you learn to use the system faster.
Entities / Record Types - The Microsoft Dynamics CRM database divides information into like categories, interchangeably called entities or record types. Examples of entities include Accounts, Contacts, Users, Notes, Cases, and so on.